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The Maintenance Management Blog

July 28, 2022

It's an Open and Shut Work Order

Image: man working under vehicle"Honey, how are you doing on the minivan's oil change?"


"What about the light fixtures in the kitchen?"

"Working on it."

"Did you check the broken fence in the backyard?"


"Should I ask about the computer and printer in my home office? Honey? Honey?"

I know. Sometimes it's as if the work never ends. In some cases, that's true. Finish one problem and two more pop up. Do you keep that ' To Do' list and mark off what you finish? (Did your spouse add two more jobs while you were away?)

In the workplace, keeping track of jobs yet to be done as well as those completed is important. Maintenance and PMs are vital for equipment life and overall production. Yes, some jobs are more important than others, and one of the tasks of an admin is to stay on top of work orders. With MAPCON, it's easy.

Under the Assets tile is the Open And Completed Work Order Menu. In other areas, you'll find reports for these, but here are the lists to view.

The items are work orders for Equipment, Location, Routes, and Cost Centers. The majority of work orders will fall under these four categories.

Image: MAPCON's Open/Completed work order menuEquipment/Location/Cost Center Work Orders

We need to venture into only one of these to get a complete look at all of them. Except for Routes, everything below is the same. (The reason Routes is a bit different will be seen shortly.)

One of the cool aspects of MAPCON is the layout of lists and tabs. The Lookup is always first. This shows you the existing list of anything like inventory, routes, and appropriate to this discussion, open and completed work orders.

Before diving into this I'll give a quick reminder that even though you can generate reports showing this information, you are also able to export the lists to a spreadsheet. (Look for the big green X on the right side.

One way to find a specific work order is by entering it in the search field next to the magnifying glass. In the main window itself, you can order your list by clicking on the column tabs. Equipment ID, Equipment keyword, or Equipment Description. This alphabetizes the list under that category. If the Equipment ID column is your chosen sort order and you know the specific piece of equipment, input that ID.

Otherwise, for further specifications, use the Sort By drop-down menu. If you're in Equipment, you might sort by Hierarchy, Keyword, or those with meters and gauges. If you have several sites or zones, you could choose the work orders in one of these. Over on the right, you'll see an option named Open Filters. Click and further narrow the list. Choose what parameters you want and Apply Filters.

Double click on one of the work orders and the window switches to the next tab (Open Work Orders) displaying the information. There are two windows. One shows the list of Open Work Orders. The other shows Open Route Work Orders. Double click on a specific WO to bring up the related information. Change/alter/cancel as needed.

The same two windows will show in the Completed Work Orders tab. (Obviously, they'll say Completed instead of Open.)

The bottom two fields in each of the tabs show the total completed work orders and the total cost associated with them.

In the Completed WO tab, you'll see a column of boxes next to the Description. If one is checked, that indicates that WO has been sent to a historical record. (Not with national archives, but a MAPCON historical record. You'll find MAPCON's record easier to access than national's.)

The same windows in the Open and Completed Work Orders will be in Location and Cost Center Work Orders.

Route Work Orders

The only difference is here. It will have only open and completed work orders. (It won't have a separate open/completed route work orders window, because this is routes.)

It's that simple of a process. This is an easy menu to look at work orders.

Still have questions? Call 800-223-4791, email us at MAPCON Support, or click the Chat button on the website for answers.


Stephen Brayton

About the Author – Stephen Brayton


Stephen L. Brayton is a Marketing Associate at Mapcon Technologies, Inc. He graduated from Iowa Wesleyan College with a degree in Communications. His background includes radio, hospitality, martial arts, and print media. He has authored several published books (fiction), and his short stories have been included in numerous anthologies. With his joining the Mapcon team, he ventures in a new and exciting direction with his writing and marketing. He’ll bring a unique perspective in presenting the Mapcon system to prospective companies, as well as our current valued clients.


Filed under: work order, CMMS, maintenance — Stephen Brayton on July 28, 2022