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The Maintenance Management Blog

November 16, 2023

A Successful MUG

Mapcon Technologies and many of its valued clients celebrated another successful MAPCON Users Group (MUG) conference, held November 6-9 Attendees hailed from Wisconsin to Missouri to California as well as several other points across the country. Attendees all enjoyed intriguing seminars given by their peers and Mapcon staff alike, lively entertainment, and delicious meals at the conference.

Image: conference staff and attendees

The 31st annual MUG conference was held at the Rewind Hotel in West Des Moines, Iowa. Early arrivals gathered for a meet-and-greet Monday evening. Tuesday welcomed more attendees and many enjoyed food, games, and comradery at Smash Park game and recreation center in West Des Moines. Later that evening, customers and Mapcon employees mingled before a reception dinner that Johnny's Italian Steakhouse catered.

Wednesday kicked off with a welcome by Judi Carranza, MUG President, followed by a detailed, informative, and well-received presentation by George Williams of Reliability X, entitled CMMS Admin Best Practices.

Next up were Mapcon President Joel Tesdall and Vice President Brock Prusha, speaking about updates on both the CMMS product, as well as the company as a whole.

Wednesday afternoon, Mapcon Implementation/Support Specialist, John Appel, gave two presentations regarding inventory setup in MAPCON and MAPCON security.

One of the benefits of the conference is hearing from MAPCON users themselves. Desiree Dominguez from The Garlic Company highlighted the system's scheduler. Matt Ott of Red Star Yeast spoke about preventive maintenance and MAPCON's checklist feature.

Once again, Johnny's Italian Steakhouse catered a delicious meal followed by comedian Willie Farrell.

Image: conference staff and attendees

Thursday morning saw MUG committee discussions followed by two sessions From Jessica Bergren-Ramirez, Mapcon Advanced Technical Support on Work Order/Resource Scheduling, and MAPCON reports.

In the afternoon, Craig Hilleson, Senior Programmer, and Desiree Dominguez tag-teamed on a seminar entitled Custom Showcase. Chris List, Programmer, followed up with Custom Menus for Users. Jessica wrapped up the conference by speaking about the benefits of MAPCON Mobile.

Next year's MUG conference is scheduled for October 28-31 at the Rewind Hotel with the theme of Mapcon: Proactively Reliable. If you would like further information regarding the 2024 MUG conference, call Diane Wiand at 800-922-4336 or visit our website.

Hope to see you at MUG 2024!


Stephen Brayton

About the Author – Stephen Brayton


Stephen L. Brayton is a Marketing Associate at Mapcon Technologies, Inc. He graduated from Iowa Wesleyan College with a degree in Communications. His background includes radio, hospitality, martial arts, and print media. He has authored several published books (fiction), and his short stories have been included in numerous anthologies. With his joining the Mapcon team, he ventures in a new and exciting direction with his writing and marketing. He’ll bring a unique perspective in presenting the Mapcon system to prospective companies, as well as our current valued clients.


Filed under: Mapcon, CMMS, conference — Stephen Brayton on November 16, 2023