September 29, 2022
Meet Mapcon Mondays - Featuring Stephen Brayton
Welcome to another edition of Meet Mapcon Mondays, a monthly interview series starring one of Mapcon's illustrious employees. This time we're sitting down with Stephen Brayton to hear about his tenure here at Mapcon Technologies, Inc.
Q: Introduce yourself.
A: My name is Stephen Brayton. I'm a Marketing Associate for Mapcon. I write the blogs for the Mapcon website, post to social media, and monitor online analytics.
Q: Without revealing a deep, dark secret (unless you want to), tell us something about yourself most people don't know.
A: I used to own every Barry Manilow and George Carlin album, which is more than you probably wanted to know.
Q: Tell us about your Mapcon experience.
A: I'm one of the newbies, here about ten months.
Fun factoid: Employees' combined experience totals over 185 years.
One of the best things about Mapcon: One always feels a touch of anxiety with a new position, but everyone welcomed me, allowed me to learn, and answered any questions I had. It's nice to have casual conversations with coworkers at various times throughout the day. We work hard, but the atmosphere is pretty informal.
Q: Outside of work, tell us what you enjoy.
A: I am a martial artist with over 30 years' experience.
I've authored several published fiction novels. The stories are all set in the Des Moines area. I have short stories in numerous anthologies and poetry selections in the previous four issues of Lyrical Iowa. (However, I tell my writer critique groups I do not write poetry.)
I also enjoy fishing, golfing, and racquetball when I get a chance.
Q: What is one aspect about Mapcon you would like customers and future customers to know?
A: How about two things? First, the CMMS is versatile. When one thinks of a CMMS, it's usually associated with large facilities. Manufacturing, processing, fuel-related, food production, etc. However, I see how small and mid-size businesses could also benefit. Larger churches, hospitals, libraries, etc. MAPCON can be tailored to a specific business' needs.
Second, the customer service is outstanding, and this is coming from someone who has been frustrated by CSRs for decades. While I don't overhear all of the conversations, I do hear the tone of voice from support, trainers, and IT. Greetings are always cheerful, the conversations are informative and instructional, and if one person doesn't have the answer at hand, someone else will. All companies should have Mapcon's quality of customer service.
Stephen is a valued member of the Mapcon team, and we can't wait to see what other innovations he'll forge in the future! Join us again next month to get to know another member of the Mapcon family.